What Would Google Do?
by Jeff Jarvis
Published 2009 by HarperBusiness

Hardcover, English. ISBN: 9780061709715

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Jacket Notes:

An indispensable manual for survival and success, this guide asks the most important question today's leaders need to ask themselves: What would Google do? The result is an astonishing, mind-opening book that can change the way readers ask questions and solve problems. A bold and vital book that asks and answers the most urgent question of today: What Would Google Do? In a book that's one part prophecy, one part thought experiment, one part manifesto, and one part survival manual, internet impresario and blogging pioneer Jeff Jarvis reverse-engineers Google--the fastest-growing company in history--to discover forty clear and straightforward rules to manage and live by. At the same time, he illuminates the new worldview of the internet generation: how it challenges and destroys, but also opens up vast new opportunities. His findings are counterintuitive, imaginative, practical, and above all visionary, giving readers a glimpse of how everyone and everything--from corporations to governments, nations to individuals--must evolve in the Google era. Along the way, he looks under the hood of a car designed by its drivers, ponders a worldwide university where the students design their curriculum, envisions an airline fueled by a social network, imagines the open-source restaurant, and examines a series of industries and institutions that will soon benefit from this book's central question. The result is an astonishing, mind-opening book that, in the end, is not about Google. It's about you.

Publishers Weekly 11/24/2008

This scattered collection of rambling rants lauding Google's abilities to harness the power of the Internet Age generally misses the mark. Blog impresario Jarvis uses the company's success to trace aspects of the new customer-driven, user-generated, niche-market-oriented, customized and collaborative world. While his insights are stimulating, Jarvis's tone is acerbic and condescending; equally off-putting is his pervasive name-dropping. The book picks up in a section on media, where the author finally launches a fascinating discussion of how businessesespecially media and entertainment industriescan continue to evolve and profit by using Google's strategies. Unfortunately, Jarvis may have lost the reader by that point as his attempt to cover too many topics reads more like a series of frenzied blog posts than a manifesto for the Internet age. "(Jan.)" Copyright 2008 Reed Business Information.

Stealing MySpace: The Battle to Control the Most Popular Website in America
by Julia Angwin
Published 2009 by Random House

Hardcover, English. ISBN: 9781400066940

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Angwin offers a fast-paced and deeply reported look at the unlikely success of MySpace and the drama surrounding one of the biggest business deals of the Internet age. A few years ago, MySpace.com was just an idea kicking around a Southern California spam mill. Scroll down to the present day and MySpace is one of the most visited Internet destinations in America, displaying more than 40 billion webpage views per month and generating nearly $1 billion annually for Rupert Murdoch's online empire. Even by the standards of the Internet age, the MySpace saga is an astounding growth story, which climaxed with the site's acquisition by Murdoch's News Corporation in 2005 for a sum approaching one billion dollars. But more than that, it may be the defining drama of the digital era.

In "Stealing MySpace," Pulitzer Prize-winning journalist Julia Angwin chronicles the rise of this Internet powerhouse. With an unerring eye, Angwin details how MySpace took the Internet by storm by grabbing the best ideas from around the Web, encouraging pinup stars such as Tila Tequila to make their home on its pages and giving everyone freedom to experiment with online identities-including using somebody else's identity.

"Stealing MySpace" introduces us to the site's founders, Chris DeWolfe and Tom Anderson, who dabbled in computer hacking, online pornography, spam, and spyware before starting MySpace. Although their street savvy, doggedness, and clubbing skills far eclipsed their tech prowess, they stumbled their way to success and soon found themselves at ground zero of a high-stakes war that pitted Rupert Murdoch against his frequent nemesis, the combative Viacom CEO Sumner Redstone. Angwin sheds light on the dizzying backroom deals that allowed Murdoch to snatch MySpace from Viacom's grasp even as the MySpace founders remained in the dark about their own fate. Then she takes us inside the Murdoch empire as DeWolfe and Anderson lobby furiously to regain control of their creation.

Venturing beyond the business aspects of the story, Angwin also explores the Internet culture, a voyeuristic world in which MySpace must stay one step ahead of amateur pornographers, sexual predators, and "spoofers" who set up fake profiles (Rupert Murdoch himself tolerates dozens of phony "Ruperts" on the site) and cope with the general excesses and sometimes illegal acts of a community of account holders equal in number to the population of Japan.

In "Stealing MySpace," Julia Angwin dishes on the epic real-world battle for control of a virtual empire. In a savvy, smart, fast-paced narrative reminiscent of Bryan Burrough and John Helyar's Barbarians at the Gate and Michael Lewis's The New New Thing, "Stealing MySpace" tells is the whole gripping story behind a breakout cultural phenomenon.

Publishers Weekly 10/27/2008

Angwin, an award-winning journalist for the "Wall Street Journal", recounts the history of MySpace.com in this well-written, entertaining and drama-filled chronicle. From its founding by Chris DeWolfe to its surprising purchase for nearly $600 million by Rupert Murdoch and NewsCorp., Angwin takes the reader through the companys tumultuous journey to the top. Readers will learn how Eliot Spitzers spyware lawsuit nearly devastated the company and how Richard Blumenthals investigation into the sites lack of protection of minors resulted in a blindsiding public assault. An array of personalities populate the book, including Viacom chairman Sumner Redstone, Bill OReilly and Tila Tequila, who was one of the earliest to use her popularity on the site to generate a successful business. Angwin also describes the massive defection of MySpace users to Facebook and leaves the reader to wrestle with the issue of digital identity. Attesting to the depth of her research, Angwin also includes a lengthy notes section. This engrossing look at how MySpace became a media powerhouse will find a solid audience of business history, technology and entrepreneurship readers. "(Mar.)" Copyright 2008 Reed Business Information.

The Secret Code of Success: 7 Hidden Steps to More Wealth and Happiness
by Noah St John
Published 2009 by HarperBusiness

Hardcover, English. ISBN: 9780061715747

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Jacket Notes:

St. John presents a unique, seven-step process that can help readers defeat the subconscious factors that are preventing them from achieving their full potential. Americans spend more than $11 billion a year on self-help products--everything from books to diet pills to career coaches to seminars. So why--with all this time, money, and energy being spent--are so few people living the life they really want? Why are millions of smart, talented, motivated people still going through life with one foot on the brake? Here's the real Secret: "You don't need any more how-to-succeed information to reach your full potential." The problem isn't lack of motivation or lack of information. The real problem is that most people focus on the "how-to" aspects of success taught by traditional self-help programs, without coming to terms with what productivity expert Noah St. John calls your "head trash"--the subconscious, emotional roadblocks that prevent people from acting on their real hopes, dreams, and ambitions. In this groundbreaking book, based on work with thousands of clients around the world, Noah St. John has created a remarkable, step-by-step approach that helps you achieve long-term happiness, success, and wealth. In "The Secret Code of Success," you will learn how to: Eliminate the causes of self-sabotage and fear of success Allow yourself to make more money Remove stress while dramatically increasing personal productivity Improve relationships with coworkers, family, and friends Experience enhanced feelings of happiness, connection, and love " The Secret Code of Success" shows that, when it comes to success, the conscious mind is exactly the wrong place to start. It's only when we first conquer the self-sabotage of our subconscious (which accounts for 90 percent of our behavior) that we can truly begin to enjoy a life filled with success. This insight is at the core of "The Secret Code of Success" and leads to Noah's revolutionary 7-step method for eliminating these psychological obstacles. True financial freedom and personal success is possible at last! "The Secret Code of Success shows you how to get your foot off the brake and start living the life you deserve."

Your Call Is (Not That) Important to Us: Customer Service and What It Reveals about Our World and Our Lives
by Emily Yellin
Published 2009 by Free Press

Hardcover, English. ISBN: 9781416546894

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Yellin offers a lively narrative exploration of the very human stories behind the often inhuman face of call-center customer service--and why customer service doesn't have to be this bad. Bring up the subject of customer service phone calls and the blood pressure of everyone within earshot rises exponentially. Otherwise calm, rational, and intelligent people go into extended rants about an industry that seems to grow more inhuman and unhelpful with every phone call we make. "And Americans make more than 43 billion customer service calls each year." Whether it's the interminable hold times, the outsourced agents who can't speak English, or the multitude of buttons to press and automated voices to listen to before reaching someone with a measurable pulse -- who hasn't felt exasperated at the abuse, neglect, and wasted time we experience when all we want is help, and maybe a little human kindness?"Your Call Is (Not That) Important to Us" is journalist Emily Yellin's engaging, funny, and far-reaching exploration of the multibillion-dollar customer service industry and its surprising inner-workings. Yellin reveals the real human beings and often surreal corporate policies lurking behind its aggravating facade. After reading this first-ever investigation of the customer service world, you'll never view your call-center encounters in quite the same way.Since customer service has a role in just about every industry on earth, Yellin travels the country and the world, meeting a wide range of customer service reps, corporate decision makers, industry watchers, and Internet-based consumer activists. She spends time at outsourced call centers for Office Depot in Argentina and Microsoft in Egypt. She gets to know the Mormon wives who answer JetBlue's customer service calls from their homes in Salt Lake City, and listens in on calls from around the globe at a FedEx customer service center in Memphis. She meets with the creators of the yearly Customer Rage Study, customer experience specialists at Credit Suisse in Zurich, the founder and CEO of FedEx, and the CEO of the rising Internet retailer Zappos.com. Yellin finds out which country complains about service the most (Sweden), interviews an actress who provides the voice for automated answering systems at many big corporations, and talks to the people who run a website (GetHuman.com that posts codes for bypassing automated voices and getting to an actual human being at more than five hundred major companies.Yellin weaves her vast reporting into an entertaining narrative that sheds light on the complex forces that create our infuriating experiences. She chronicles how the Internet and global competition are forcing businesses to take their customers' needs more seriously and offers hope from people inside and outside the globalized corporate world fighting to make customer service better for us all."Your Call Is (Not That) Important to Us" cuts through corporate jargon and consumer distress to provide an eye-opening and animated account of the way companies treat their customers, how customers treat the people who serve them, and how technology, globalization, class, race, gender, and culture influence these interactions. Frustrated customers, smart executives, and dedicated customer service reps alike will find this lively examination of the crossroads of world commerce -- the point where businesses and their customers meet -- illuminating and essential.

Publishers Weekly 12/15/2008

If youve ever been mildly frustrated, extremely irritated or driven just plain mad by automated customer service lines, rude telephone service representatives or agents who cant speak intelligible English, this book is for you. Yellin ("Our Mothers War") dives into the often dysfunctional world of customer service, exploring the multimillion-dollar industry from various points of view, interviewing exasperated consumers, displeased CEOs and infuriated customer service reps themselves. She includes transcripts of agonizing telephone exchanges, such as one where an AOL rep tries to thwart a customers cancellation of his account, blog excerpts from reps who feel abused and as if they are being treated as machines and countless stories from irritated and confused managers. While Yellins study offers more industry anecdotes than concrete solutions, readers will likely look at the industry differently and with more empathy for those who participate in it. "(Mar.)" Copyright 2008 Reed Business Information.

Who Killed Change?: Solving the Mystery of Leading People Through Change
by Ken Blanchard
Published 2009 by William Morrow & Company

Hardcover, English. ISBN: 9780061778933

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The "New York Times"-bestselling author of "The One-Minute Manager" offers a refreshing new twist on the business parable, using a murder mystery to teach organizations how to master the perils and opportunities of change. Who Killed Change? Solving the Mystery of Leading People Through Change Every day organizations around the world launch change initiatives--often big, expensive ones--designed to improve the status quo. Yet 50 to 70 percent of these change efforts fail. A few perish suddenly, but many die painful, protracted deaths that drain the organization's resources, energy and morale. Who or What Is Killing Change? That's what you'll find out in this witty whodunit. The story features a Columbo-style detective, Agent Mike McNally, who's investigating the murder of yet another change. One by one, Agent McNally interviews thirteen prime suspects, including a myopic leader named Victoria Vision; a chronically tardy manager named Ernest Urgency; an executive named Clair Communication, whose laryngitis makes communication all but impossible; and several other dubious characters. The suspects are sure to sound familiar and you're bound to relate them to your own workplace. In the end, Agent McNally solves the case in a way that will inspire you to become an effective Change Agent in your own organization. A step-by-step guide at the back of the book shows you how to apply the story's lessons to the real world. Key questions help you evaluate the health of your organization's change initiatives, and you'll learn best practices for enabling and sustaining the desired change.

Edison on Innovation: 102 Lessons in Creativity for Business and Beyond
by Alan Axelrod
Published 2008 by Jossey-Bass

Hardcover, English. ISBN: 9780787994594

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Jacket Notes:

In this fascinating exploration of one of the most celebrated and innovative minds, best-selling author Alan Axelrod cuts through the myths and reverence surrounding Edison's "genius" to show how the inventor was, in fact, an ordinary man who created extraordinary work. While many of us believe that creativity, like genius, is something that just happens by chance or destiny, Edison's life demonstrates that creativity of the very highest order can indeed be summoned up at will, and even reduced to a reliable working method and set of principles.

Publisher's Marketing Text:

In this fascinating exploration of one of the most celebrated and innovative minds, best-selling author Alan Axelrod cuts through the myths and reverence surrounding Edison's "genius" to show how the inventor was, in fact, an ordinary man who created extraordinary work. While many of us believe that creativity, like genius, is something that just happens by chance or destiny, Edison's life demonstrates that creativity of the very highest order can indeed be summoned up at will, and even reduced to a reliable working method and set of principles.